T L ; D R :
- An agency owner felt they had problems but couldn’t identify them.
- We could and did.
- We delivered a set of recommendations to evolve many facets of the business.
- The agency hired us to implement our recommendations.
- A year later, they doubled their annual revenue.
A boutique agency came to us knowing something was wrong, but they couldn’t pinpoint it. The agency owner asked, “What if you don’t find anything?” We giggled (quietly to ourselves) and got to work by digging in with the team and a handful of clients to understand their project experience--from all points of view.
We provided a complete analysis with recommendations to refine role definitions, level up their management practices, evolve project processes, and train their managers. The agency agreed to our recommendations and asked if we would stay on and help implement everything as an interim leader.
Over nine months, we were able to coach the project management team into better ways of working, develop more efficient processes and practices, hire new team members, and witness fantastic growth all around.
One year later, the owner reached out to say the work we did together was “really hard, but worth it” because, as a result, their annual revenue doubled.
