Turning missed deadlines into on-time wins
A design agency was struggling to hit important deadlines, jeopardizing client relationships and future opportunities. Frustrated with the recurring issues, the leadership team engaged us to figure out what was going wrong.
Through in-depth research, it became clear that the problems went beyond missed deadlines. The team needed more than just better project management—they needed clarity around roles, stronger processes, and a cultural reset to foster collaboration and communication.
The challenge: misalignment and inefficiencies
Our analysis uncovered several key obstacles that were holding the agency back:
- Unclear roles: Team members weren’t aligned on who owned which tasks, leading to confusion and inefficiencies.
- Weak processes: Informal or inconsistent workflows made it difficult to deliver work on time.
- Low collaboration: A lack of communication and teamwork was stalling progress and preventing growth.
Without a strong foundation for how the team worked together, missed deadlines were just the surface of deeper systemic issues.
The solution: formalizing roles, processes, and collaboration
We partnered with the agency over the course of a year to implement solutions that addressed these challenges and positioned the team for sustainable success:
- Clarifying roles: By formalizing team roles and responsibilities, we reduced confusion and ensured accountability.
- Streamlining processes: We developed and implemented structured process frameworks, providing a clear path for project execution.
- Boosting collaboration: Through coaching and collaborative workshops, we helped the team build stronger communication habits and a culture that supported growth.
- Optimizing tools: We introduced project management tools tailored to the team’s needs, improving efficiency and transparency.
The results: on-time delivery and a thriving team
The impact of this work was transformative:
- The team began delivering projects on time and with greater consistency.
- Communication improved across all levels, enabling smoother collaboration and fewer misunderstandings.
- The agency’s culture shifted, fostering a sense of trust, accountability, and shared purpose.
- Stronger processes led to more client wins and higher team morale.
By addressing the root causes of their challenges, the agency didn’t just improve their project performance—they created a foundation for long-term success.
Let’s transform how your team works
Missed deadlines and inefficiencies don’t have to define your team’s story. With the right strategies and support, you can build a stronger, more collaborative team that delivers results.
- Teamangle Diagnostic: To identify operational inefficiencies and collaboration gaps.
- Workshops: To co-create clear roles and align processes with team needs.
- Conversation Cards: To facilitate discussions that build trust and improve collaboration.
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