Employee experience platforms · ranked #13 of 14
Medallia: review, pricing and alternatives
Thirteenth because listening runs from candidate to exit, but the employee offer is two listening products with no communication, recognition or onboarding module.
Medallia at a glance
- Rank
- #13 of 14 in Employee experience platforms
- Best for
- Enterprises tying employee data to customer data
- Pricing
- Quote only
- Free option
- None
- Headquarters
- McLean, United States
- Key features
- Employee Listening, Candidate to exit feedback, Employee Activation, Real-time feedback, Stakeholder actions
- Last checked
- 2026-11-15
Where Medallia wins
- Medallia's employee offer sits in one Employee Experience solution with two parts: Employee Listening, spanning candidate to exit feedback, and Employee Activation, which ties real-time feedback to action by stakeholders.
- The lifecycle range hints at journeys, but onboarding is not named.
- Its main use for an HR buyer is a listening layer that can sit near customer experience data in the same company.
- On breadth it is narrow, so it ranks thirteenth.
Where it falls short
- No price or tier amounts appear, and the pricing unit, an Experience Data Record, is defined around interactions, so a buyer must work out how employee data maps onto it.
- No intranet, internal communication, recognition or onboarding product is named.
- Headquarters city was not on the vendor pages.
- Wrong for teams that want an intranet, communication or recognition, and for small organizations that need a quick price.
Our verdict on Medallia
Medallia's employee offer sits in one Employee Experience solution with two parts: Employee Listening, spanning candidate to exit feedback, and Employee Activation, which ties real-time feedback to action by stakeholders. The lifecycle range hints at journeys, but onboarding is not named. Its main use for an HR buyer is a listening layer that can sit near customer experience data in the same company.
On breadth it is narrow, so it ranks thirteenth.
Where Medallia falls short
No price or tier amounts appear, and the pricing unit, an Experience Data Record, is defined around interactions, so a buyer must work out how employee data maps onto it. No intranet, internal communication, recognition or onboarding product is named. Headquarters city was not on the vendor pages.
Who should look elsewhere
Wrong for teams that want an intranet, communication or recognition, and for small organizations that need a quick price. Pick a lighter survey product or a communication-led suite instead.
Medallia pricing
Quote only; flexible pricing, with employee data priced in annual Experience Data Record tiers and no amounts shown.
Pricing as published by the vendor on the date above; check the vendor's pricing page before you buy.
Medallia fact sheet
| Rank | #13 of 14 in Employee experience platforms |
|---|---|
| Category | Employee experience platforms |
| Best for | Enterprises tying employee data to customer data |
| Pricing model | Quote only |
| Free option | None |
| Headquarters | McLean, United States |
| Company | Medallia, Inc. |
| Address | McLean, United States |
| Vendor size | Independent or mid-sized vendor |
| Website | www.medallia.com |
| Last checked | 2026-11-15 |
Key features
- Employee Listening
- Candidate to exit feedback
- Employee Activation
- Real-time feedback
- Stakeholder actions
- Experience data records
Alternatives to Medallia
HappeoDigital workplace for pages, channels and search. Quote only.
Workday Peakon Employee VoicePulse listening with dashboards and action planning. Quote only.
HaiiloIntranet and communication with advocacy and AI. Quote only.Also ranked in
- #13 of 14 in Employee experience platforms
Sources checked
- Employee listening and activation solutions; two offerings in one EX solution Source
- EDR pricing applies to employee data; annual tiers; no amounts Source
- Copyright line Medallia, Inc.; no address on pages opened Source
Medallia: common questions
What is Medallia?
Medallia is employee listening and activation on experience data. Thirteenth because listening runs from candidate to exit, but the employee offer is two listening products with no communication, recognition or onboarding module.
How much does Medallia cost?
Quote only; flexible pricing, with employee data priced in annual Experience Data Record tiers and no amounts shown.
Does Medallia have a free plan?
None. Quote only; flexible pricing, with employee data priced in annual Experience Data Record tiers and no amounts shown.
What is Medallia best for?
Medallia is best for enterprises tying employee data to customer data. Thirteenth because listening runs from candidate to exit, but the employee offer is two listening products with no communication, recognition or onboarding module.
Where is Medallia based?
Medallia is published by Medallia, Inc., headquartered in McLean, United States.
Who should not use Medallia?
Wrong for teams that want an intranet, communication or recognition, and for small organizations that need a quick price. Pick a lighter survey product or a communication-led suite instead.
What are the best alternatives to Medallia?
In our Employee experience platforms ranking the closest alternatives are Happeo, Workday Peakon Employee Voice, Haiilo. See the full ranking for the other options.