Knowledge management software · ranked #9 of 11
Document360: review, pricing and alternatives
Ninth because it is a capable documentation platform that also serves internal readers, but it is built around help centers and quoted by demo.
Document360 at a glance
- Rank
- #9 of 11 in knowledge management software
- Best for
- Teams with internal and customer docs
- Pricing
- Quote only
- Free option
- None
- Headquarters
- London, United Kingdom
- Key features
- Collaborative editor, Workflow builder, AI search and chatbot, SSO and SCIM, Analytics
- Last checked
- 2026-11-13
Where Document360 wins
- Document360 lands ninth in a list about internal knowledge because its strength is publishing documentation.
- The vendor describes a portal for editors and a site for customers and employees, with workflow approvals, import from PDF and Word, AI search and SSO with SCIM.
- Companies that maintain a customer help center and also want employee documentation in the same system will find the editing and review tools mature.
- The parent, Kovai.co, says it is headquartered in London.
Where it falls short
- For an internal-only wiki it is more than most teams need, and the price is a quote after a demo, with no trial mentioned.
- The product is built for both internal and customer-facing documentation, so some features aim at help centers.
- We could not verify a street address for the contracting entity.
- Wrong for small internal teams that want a posted price and a free plan, and for anyone who does not publish customer documentation.
Our verdict on Document360
Document360 lands ninth in a list about internal knowledge because its strength is publishing documentation. The vendor describes a portal for editors and a site for customers and employees, with workflow approvals, import from PDF and Word, AI search and SSO with SCIM. Companies that maintain a customer help center and also want employee documentation in the same system will find the editing and review tools mature.
The parent, Kovai.co, says it is headquartered in London.
Where Document360 falls short
For an internal-only wiki it is more than most teams need, and the price is a quote after a demo, with no trial mentioned. The product is built for both internal and customer-facing documentation, so some features aim at help centers. We could not verify a street address for the contracting entity.
Who should look elsewhere
Wrong for small internal teams that want a posted price and a free plan, and for anyone who does not publish customer documentation. Slite or Nuclino are lighter.
Document360 pricing
Quote only: the vendor prices around your configuration, with no named plans and no free plan or trial mentioned on the pricing page.
Pricing as published by the vendor on the date above; check the vendor's pricing page before you buy.
Document360 fact sheet
| Rank | #9 of 11 in knowledge management software |
|---|---|
| Category | Knowledge management software |
| Best for | Teams with internal and customer docs |
| Pricing model | Quote only |
| Free option | None |
| Headquarters | London, United Kingdom |
| Company | Document360 Limited |
| Address | London, United Kingdom |
| Vendor size | Independent or mid-sized vendor |
| Website | document360.com |
| Last checked | 2026-11-13 |
Key features
- Collaborative editor
- Workflow builder
- AI search and chatbot
- SSO and SCIM
- Analytics
- 60+ connectors
- MCP server
- Import from PDF and Word
Alternatives to Document360
OutlineOpen source team wiki, cloud or self-hosted. Open source + paid tiers.
BloomfireAI-oriented knowledge platform for enterprises. Quote only.
TettraInternal wiki with a Slack bot for questions. Per user / month.Also ranked in
- #9 of 11 in knowledge management software
Sources checked
- Document360 Limited named as legal entity in privacy policy; parent Kovai.co Source
- Kovai.co: headquartered in London, team split between London and Coimbatore Source
- Quote-only pricing configured to your setup; no free plan or trial mentioned Source
- AI Search, AI Chatbot, MCP server, SSO and SCIM, 60+ connectors, internal and external knowledge base use cases Source
Document360: common questions
What is Document360?
Document360 is documentation portal for internal and customer docs. Ninth because it is a capable documentation platform that also serves internal readers, but it is built around help centers and quoted by demo.
How much does Document360 cost?
Quote only: the vendor prices around your configuration, with no named plans and no free plan or trial mentioned on the pricing page.
Does Document360 have a free plan?
None. Quote only: the vendor prices around your configuration, with no named plans and no free plan or trial mentioned on the pricing page.
What is Document360 best for?
Document360 is best for teams with internal and customer docs. Ninth because it is a capable documentation platform that also serves internal readers, but it is built around help centers and quoted by demo.
Where is Document360 based?
Document360 is published by Document360 Limited, headquartered in London, United Kingdom.
Who should not use Document360?
Wrong for small internal teams that want a posted price and a free plan, and for anyone who does not publish customer documentation. Slite or Nuclino are lighter.
What are the best alternatives to Document360?
In our knowledge management software ranking the closest alternatives are Outline, Bloomfire, Tettra. See the full ranking for the other options.